Last updated on NOVEMBER 09, 2016
Applies to:Oracle Knowledge - Version 18.104.22.168 and later
Information in this document applies to any platform.
Siebel 8.5.1 Documentation http://docs.oracle.com/cd/E38109_02/ok_8.5.1_siebel_gd.pdf
Siebel 8.6 documentation. http://docs.oracle.com/cd/E38109_03/ok_8.6_siebel_gd.pdf
The following table lists the requirements and supported applications for the iConnect for Siebel Contact Center for Oracle Knowledge integration:
Oracle Knowledge Requirements Supported Siebel Products:
The following Oracle Knowledge products are required:
• Complete and configured Oracle Knowledge 8.5, or higher, installation
• iConnect for Siebel Contact Center 8.5
• Verify that your implementation supports user password or Web Services Security Encryption (WSSE) authentication.
One of the following supported Siebel products:
• Siebel Call Center 7.8
• Siebel Call Center 8.1
• Siebel Call Center 8.2.2
With Siebel version 8.2.2 and higher, including ip 2016 a different security integration is needed: WSSE.
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