How To Send Credentials For Linking Though Soap Header To Siebel While Linking

(Doc ID 2202379.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Knowledge - Version and later
Information in this document applies to any platform.


Siebel 8.5.1 Documentation
Siebel 8.6 documentation.

The following table lists the requirements and supported applications for the iConnect for Siebel Contact Center for Oracle Knowledge integration:
Oracle Knowledge Requirements Supported Siebel Products:
The following Oracle Knowledge products are required:
• Complete and configured Oracle Knowledge 8.5, or higher, installation
• iConnect for Siebel Contact Center 8.5
• Verify that your implementation supports user password or Web Services Security Encryption (WSSE) authentication.

One of the following supported Siebel products:
• Siebel Call Center 7.8
• Siebel Call Center 8.1
• Siebel Call Center 8.2.2

With Siebel version 8.2.2 and higher, including ip 2016 a different security integration is needed: WSSE.


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