AV 21 Viewer Wrong User Session Established - OS User is Used Instead of E6 User (Doc ID 2202515.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Agile Engineering Data Management - Version 6.1.2.2 to 6.1.3.0 [Release 6.1.0]
Information in this document applies to any platform.

Symptoms

On Applications Agile 6.1.2.2 and Agile 6.1.3.30 with AV21 integration
Find when initiating an AutoVue file view, a new session will be established to AV server, but with the wrong user and implicitly the wrong profile.ini. The OS user is used instead of Agile e6 user.

This can be seen in the AutoVue server main window, when a new connection from within Agile e6 is initiated.

The issue can be reproduced at will with the following steps:
====================================
1. In e6 client logged as EDBCUSTO, open a file assigned to AutoVue with the AV viewer
2. Check the AV console from the AV server and see the session initiated with the Operating System user instead of EDBCUSTO
3. Find the <os_user>.ini profile updated in the Profiles folder on the AV server root.

Business Impact:
==========
Agile E6 usernames (e.g EDBCUSTO) assigned a different gui profile will not be loaded correctly when running the AV viewer because wrong user assigned to AutoVue session.

Cause

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