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MCP Is Allowing 0 Readings on MWM v2.1.0.6 (Doc ID 2202769.1)

Last updated on OCTOBER 11, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.1 to 2.3]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
FA - Field Activity
MCP - Mobile Communication Platform
MDM - Oracle Utilities Meter Data Management
OUAF/FW - Oracle Utilities Framework

On MWM v2.1.0.6

MCP is allowing 0 readings

The MCP is allowing '0' value meter readings on FA's. This in turn sends a 0 to CCB and MDM. MDM is then regarding this as a meter turn and causing to-dos and billing issues. MCP functionality should only allow 0 readsing when applicable and should have an option for Reading Not Applicable.

For example: technician goes to the location and can't get a reading (meter is inside) does not want to postpone or cancel because he wants to complete as the FA is not going to get done. Only way currently is to put 0 in the meter reading. needs to have a meter reading N/A selection.



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