House Account Displayed As Option To Refund When Payment Was Done Using The Credit Card in ORPOS (Doc ID 2203528.1)

Last updated on NOVEMBER 21, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service , House Account is being shown as an option for all return flows where the original Tender Type is selected as Credit.

Steps to Reproduce :

Refund Tenders for Credit Payment is Credit.  
HouseCardsAccepted is Yes

1. Select F3 POS
2. Select F2 return
3. Scan a receipt or enter a transaction number which the system cant find

No matching transactions found. Do you want to re-enter transaction
information?
Press Yes to re-enter transaction information.
Press No to proceed without retrieving transaction information.

4. Select No
5. Enter item 4321
6. Enter the reason code and Tender type as Credit on the Return Item Info
screen
7. Select F6 Tender
8. On the Refund Options screen , the following options are displayed

House Account
Credit/Debit

Changes

 

Cause

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