GRC : AIDE Report comes blank logs error with [ERROR] Could not create an image. Set html-image-dir and html-image-base-uri correctly. (Doc ID 2203893.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Oracle Application Access Controls Governor - Version 8.6.5 and later
Information in this document applies to any platform.

Symptoms

On : 8.6.5 version, Application Access Contr. Gov.

ACTUAL BEHAVIOR
---------------
AIDE Report is Blank

EXPECTED BEHAVIOR
-----------------------
AIDE Report should show data

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as admin / account that is assigned correct perspective and can run reports.
2. Navigate to “Navigator” > Report Management > CCM Result Management Reports
3. Select “Access Incident Details Extract Report” - select the Control Name , Result Status and Datasource
4. Click Actions > Run Now

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the expected results from the AIDE Report for all Result Status

Cause

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