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Discount Not Applied During Exchange Transaction When Items are Returned With no Receipt (Doc ID 2205750.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point Of Service (ORPOS), discount is not applied during an exchange transaction when items are returned with no receipt.

Steps to Reproduce:


1. Log in to Oracle Retail Back Office (ORBO).
2. Create a Discount Rule "Buy n of X for Z% off" for item (ex: Item A).
3. Enter Number of times per transaction as 3.
4. For Item select quantity as 1.
5. In ORPOS, perform a sale by scanning Item A for 3 times, discount applied.
6. Select Return -> No Receipt. Enter the same discount applied Item A for 3 times
7. Items will be retrieved on Sell Item screen.
8. Again scan same item in that transaction for an Exchange
9. Observed that discount is not getting applied for an item scanned for exchange.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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