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Scheduler not dispatching due to "OTW violation or chain scheduling consistency" (Doc ID 2206076.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.2.0.3.13 [Release 2.2]
Oracle Real-Time Scheduler - Version 2.2.0.3.0 to 2.2.0.3.13 [Release 2.2]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Scheduler
OTW - Override Time Window

The scheduler is not dispatching activities nor processing new requests. There are pending activities to the left of current time and completed activities to the right of current time indicating scheduling errors. The scheduler was restarted and the same errors continue.

## Business Impacts
Field Activities are not being dispatched and this is preventing mandatory work from being completed.

The following entries are seen in the scheduler logs:

SCH555 22/09/16 15:11:36.196 [00:00:04.970] Stop 99953693810834 is set free due to OTW violation or chain scheduling consistency
SCH555 22/09/16 15:11:36.196 [00:00:04.970] Stop 99950904805005 is set free due to OTW violation or chain scheduling consistency
SCH555 22/09/16 15:11:36.196 [00:00:04.970] Stop 99923334261873 is set free due to OTW violation or chain scheduling consistency
SCH555 22/09/16 15:11:36.196 [00:00:04.970] Stop 99972980599970 is set free due to OTW violation or chain scheduling consistency



Changes

 

Cause

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