Get Attachment File Functionality Does Not Work

(Doc ID 2206126.1)

Last updated on NOVEMBER 25, 2016

Applies to:

Oracle Agile Product Collaboration - Version and later
Information in this document applies to any platform.


When attempting to GET attachments in Web Client; it hangs and the following error occurs:

Error in application server logs:

at com.agile.ui.pcm.common.ObjectViewHandler.showGetBOAttachmentPopup(

Steps to Reproduce the issue:

  1. Log into Web Client.
  2. Select an Item with attachment files.
  3. Click 'Get' button, on the attachment tab of an object. However, when they click on 'Open', this user is able to download the file.
  4. No response, no errors messages/warnings from Web Client


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms