Proxies/Low Res Not Created in Diva Director - SPM Restore Aborted With Error "Transcoding Failed" (Doc ID 2206300.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle DIVArchive - Version 6.5 and later
Oracle DIVAdirector - Version 5.1 and later
Information in this document applies to any platform.


On : 5.2 version, Web

When attempting to search objects given by the customer in Diva Director,
the following error occurs.

Proxy/thumbnails did not play. Play button not enabled

The issue can be reproduced at will with the following steps:
1. Login to Diva director
2. Search the object.
3. Play button not enabled

The issue has the following business impact:
Due to this issue, users cannot play the objects.


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