Proxies/Low Res Not Created in Diva Director - SPM Restore Aborted With Error "Transcoding Failed"

(Doc ID 2206300.1)

Last updated on OCTOBER 11, 2017

Applies to:

Oracle DIVArchive - Version 6.5 and later
Oracle DIVAdirector - Version 5.1 and later
Information in this document applies to any platform.

Symptoms


When attempting to search objects in Diva Director,
the following error occurs.

ERROR
-----------------------
Proxy/thumbnails did not play. Play button not enabled


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Diva director
2. Search the object.
3. Play button not enabled


Cause

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