Manually Allocated Activities No Longer Automatically Dispatch To Closed Crew Shifts in v2.2.0.3 (Doc ID 2206917.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.2.0.3.13 [Release 2.2]
Information in this document applies to any platform.

Symptoms

On : 2.2.0.3.11 version, Shift

ACTUAL BEHAVIOR
---------------
Manually allocated Activities no long automatically dispatch to Closed Crew Shifts

After upgrading from 2.2.0.1.4 to 2.2.0.3.11, Activities manually allocated to Closed Crew Shifts no longer dispatch automatically. Each Activity requires the dispatcher to manually click the Dispatch button. In earlier versions, this dispatching would happen automatically after the manual assignment was made.

1. Close a Crew Shift (in progress or planned)
2. Sign on the MDT with the Crew
3. Manually allocate additional work to the Crew Shift
4. Manually allocated Activity does NOT automatically dispatch

Changes

 

Cause

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