Schedule Reports Not Being Received As Scheduled in Instantis EnterpriseTrack
(Doc ID 2206919.1)
Last updated on FEBRUARY 03, 2019
Applies to:Instantis EnterpriseTrack - Version 184.108.40.206 to 17.1 [Release 15.2 to 17.1]
Instantis EnterpriseTrack Cloud Service - Version 220.127.116.11 to 17.1 [Release 15.2 to 17.1]
Information in this document applies to any platform.
When attempting to receive Scheduled Report (Run through the Daily Job), the following error occurs.
In Daily Job Log:
Application configuration broken
In InstantisTrace log file:
USER MISTAKE TRACE:
While parsing DCT String in evaluateDCTString(): Unknown identifier <specific data> Expression [<specific data>] at DCT line <specific data> . in expression [ evaluatedctstring(evaldct)]
To Define this Issue:
1. Schedule a Report
2. Set up the Daily job to run
3. Check the log files for the reason the report was not sent
a. Daily job log file
b. Instantistrace file (at the domain level of the managed server)
NOTE: An SR can be entered to define if this issue is identical or different, if Cloud hosted, the log files will be avaialbe through the cloud team. If self-hosted, please include the instantistrace file, daily job log file, and a copy of the environment wit the SR.
Strategies were changed in the system.
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