Schedule Reports Not Being Received As Scheduled in Instantis EnterpriseTrack (Doc ID 2206919.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Instantis EnterpriseTrack - Version 15.2.0.0 and later
Instantis EnterpriseTrack Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to receive Scheduled Report (Run through the Daily Job), the following error occurs.

ERROR
-----------------------
In Daily Job Log:

Application configuration broken

In InstantisTrace log file:

USER MISTAKE TRACE:
While parsing DCT String in evaluateDCTString(): Unknown identifier <specific data> Expression [<specific data>] at DCT line <specific data> . in expression [ evaluatedctstring(evaldct)]
  at instantis.expr.EvaluationException.newException(EvaluationException.java:26)
  at instantis.expr.ExpressionImplementation$Value.evaluate(ExpressionImplementation.java:4033)


To Define this Issue:

1. Schedule a Report
2. Set up the Daily job to run
3. Check the log files for the reason the report was not sent
    a. Daily job log file
    b. Instantistrace file (at the domain level of the managed server)

NOTE:  An SR can be entered to define if this issue is identical or different, if Cloud hosted, the log files will be avaialbe through the cloud team.  If self-hosted, please include the instantistrace file, daily job log file, and a copy of the environment wit the SR.

 

Changes

 Strategies were changed in the system.

Cause

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