Non-retrieved and Non-receipted Returns Related Receipts Are Not Having Not On File (NOF) Items (Doc ID 2207945.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 to 14.0.4 [Release 14.0]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point Of Service (ORPOS), the description of the Not On File (NOF) item is missing on the receipt for non-retrieved and non-receipted returns.

Steps to reproduce:

Case A: Return without receipt non retrieval of NOF item does not show item description.

  1. Login to ORPOS.
  2. Select Return (F2).
  3. Press "NO" to continue as non-retrieved transaction.
  4. Enter any NOF item.
  5. Tender the transaction.
  6. The description of the NOF item does not show on receipt.

Case B: Return without receipt of NOF item does not show item description.  

  1. Login to ORPOS.
  2. Select Return(F2).
  3. Select No Receipt (F3).
  4. Enter any NOF item to return.
  5. Tender transaction.
  6. The description of the NOF item does not show on receipt.

Note: The description of the NOF item is also missing when post void above transaction.

Changes

 

Cause

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