RefinementMenu Cartridge Ignores Default Sort Settings From Dval Ranks (Doc ID 2208000.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.2 version, Business User Issues (Experience Manager or Workbench)

ACTUAL BEHAVIOR
---------------
After Endeca 11.2 upgrade, RefinementMenu cartridge ignoring default sort settings from dval ranks

1. Since upgrading to 11.2, the dimension values are not being returned in the correct order in the left hand nav, which is defined in Experience Manager using RefinementMenu cartridges.
Setting Sorting Options to Dimension Default in the editor makes no difference - the dimension values are returned as dynamically ranked, the value with the most results being at the top.

2. Setting sorting to Alphabetical (dynamic ranking) returns the values in alphabetical order as designed, and setting it to Frequency (dynamic ranking) returns the correct result.
But setting it to Dimension Default does not restore the order defined in Developer Studio - the returned values are still in frequency order.

EXPECTED BEHAVIOR
-----------------------
After upgrading to Endeca 11.2, the dimension ranges should be sorted as in the previous version.

STEPS
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The issue can be reproduced at will with the following steps:
1. Upgrade from a previous version to Endeca 11.2
2. Check the dimension ranges of the old application, which was migrated to 11.2
3. Set Sort Options to Dimension Default
4. Check that there is no impact on the dimension sort

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
NA.

Cause

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