OSM Upgrade - SOM Error Using MultiKey Class On Custom Plugin (Doc ID 2208259.1)

Last updated on DECEMBER 19, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Goal

What is causing this error?

<Nov 10, 2016 12:32:21 PM CST> <Info> <com.mslv.oms.model.MetaDataManager> <BEA-000000> <VFSCleanupTask initiated for cleanup checks>
Granite: Task name =BuildServiceNonOEGraniteSITask
<Nov 10, 2016 12:32:41 PM CST> <Error> <oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean> <BEA-000000> <Failed to process cluster request for order ID [2050]
java.lang.NoClassDefFoundError: org/apache/commons/collections/keyvalue/MultiKey
       at com.ws.util.XMLHelper.getDocumentBuilder(XMLHelper.java:135)
       at com.ws.util.XMLHelper.parse(XMLHelper.java:322)
 

Solution

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