Agile 9.3.4: Stdout.log Shows [Security:090300]Identity Assertion Failed: User OracleSystemUser does not exist

(Doc ID 2208307.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


On Agile version, stdout.log shows error and eventually does not allow users to login

When attempting to login, the following error occurs.


  1. <Jul 26, 2016 4:18:01 AM UTC> <Error> <oracle.wsm.resources.policymanager> <WSM-02353> <Unable to get the Action Executor due to " [Security:090304]Authentication Failed: User OracleSystemUser [Security:090300]Identity Assertion Failed: User OracleSystemUser does not exist".>

The issue can be reproduced at will with the following steps:
1. Install Agile version
2. Run in a multi-user environment
3. Login to webclient

The issue has the following business impact:
Due to this issue, users cannot access Agile PLM system.


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