Orders Were Failing with Error Code ERR_TRANS_ALREADY_OPEN
Last updated on JANUARY 30, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On : BRM 22.214.171.124.0 version, Webservices Mgr & JCA Adaptor
Issue Details :
* In a siebel-aia-brm integrated setup, orders and payments were failing with error code ERR_TRANS_ALREADY_OPEN (TAO) in BRM, and the same error was returned to AIA (middleware).
* Specially during month end, when load was high, frequency of this error was also high. Few orders would get completed and few would be failed.
* After re-pushing the orders, it would get completed though.
cm pinlog snippet :
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms