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Orders Were Failing with Error Code ERR_TRANS_ALREADY_OPEN (Doc ID 2208544.1)

Last updated on JULY 12, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  BRM 7.5.0.14.0 version, Webservices Mgr & JCA Adaptor

Issue Details :

* In a siebel-aia-brm integrated setup, orders and payments were failing with error code ERR_TRANS_ALREADY_OPEN (TAO) in BRM, and the same error was returned to AIA (middleware).
* Specially during month end, when load was high, frequency of this error was also high. Few orders would get completed and few would be failed.
* After re-pushing the orders, it would get completed though.

cm pinlog snippet :

Changes

 

Cause

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