Error: "You Do Not Have the Capability to Access The:"Name" Servlet." When Trying to Edit Engines in SiteWand (Doc ID 2208593.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Instantis EnterpriseTrack - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to edit an engine in SiteWand as the etrack.on_premise user the following error occurs:

ERROR
-----------------------
You do not have the capability to access the: "/ChangeAccountProperties" servlet.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with etrack.
2. Select any group and select a engine associated.
3. Click on config/queries/dcts.
4. Getting a message on clicking config. No access to the servlet.
5. On clicking queries.
6. On clicking dcts.
7. Go to Account and click on Account Properties.

Changes

 

Cause

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