Emails From Exchange 360 Are Arriving Scrambled (Doc ID 2208756.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle Communications Convergence - Version 3.0 and later
Oracle Communications Messaging Server - Version 7.0.5 and later
Information in this document applies to any platform.

Symptoms

Emails sent from Exchange 360 are arriving scrambled.

We recently started receiving messages from clients who use Office Exchange 365 that arrive scrambled.  We have exhausted all tests on our barracuda to see if this was the issue.  It is not.  We have had emails forwarded to gmail and the message looks as it should.  Here is small example of how an email arrives:

Emails seem to be not dealing with the headers properly.

Due to this issue, users cannot read email being sent to them from users on Office Exchange 365.

Cause

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