File Manager With HTTPS Is Not Accessible Error "Your Preferred File Manager is not accessible. Please contact the system administrator" Due to Non-default SSL Port for Tomcat

(Doc ID 2209118.1)

Last updated on APRIL 30, 2018

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


File Manager is up and running. Users cannot upload and download files from the File Manager.

Error in Web Client/Java Client Console:


The preferred file server : https://xxxxxxx:8811/Filemgr/services/FileServer for current user is down. Please contact the system administrator.



 Enabled SSL for Agile Application Server and File Manager.


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