No Cursor Shown on the 'Enter Customer Info' Screen After Returning From 'Invalid Data Notice' Screen

(Doc ID 2209192.1)

Last updated on DECEMBER 13, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.2 to 14.0.3 [Release 14.0]
Information in this document applies to any platform.

Symptoms

Cursor is not shown on the 'Enter Customer Info' screen after returning from 'Invalid Data Notice' screen because of an invalid postal code value.

Steps to reproduce:
1. Login to "POS F3".
2. Click on "Customer F7" >> "Find F2" >> [ "Cust. Info. F4" / "Business Info. F4"].
3. Enter incomplete postal code (Ex: 4567) and click Enter.
4. 'Invalid Data Notice' screen appears.
5. Press Enter to return to the previous screen for entering valid data.

Observation:
Notice that Cursor / Caret observed on the Customer Information screen.
And, click Alt+Tab so that focus is lost on the POS application. Cursor/Caret is observed on the Customer Information screen as soon as the focus is back to the Customer Information screen.

Changes

 

Cause

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