If There is a [space] at The Beginning Of The "Address Line 1" Value in The Customer Address, User is Unable To Search The Customer By That Value (Doc ID 2209193.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Retail Central Office - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

When there is a [space] at the beginning of the Address Line 1 value (e.g., [space]123 North Street), user is unable to retrieve the result upon searching by that value on Customer Search screen.
Steps to reproduce:
1. Login to Central Office. Select the Customer tab.
2. Click Add >> Select Customer Type as "Individual".
3. Under 'Mailing Address", enter below value.
Line 1: [Blank space] 123 San Jose

Enter data at all required fields.

4. Click Save button. And, click Enter on Customer Save confirmation screen
5. Click Search.
- Enter data at Address Line 1 as "[Blank space] 123 San Jose"
6. Click on Search button.
7. Notice that "There were no results matching the specific criteria" message displayed.

Changes

 

Cause

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