Not Able to Delete Users From a Production Oracle Revenue Management and Billing (ORMB) Application System
Last updated on DECEMBER 08, 2016
Applies to:Oracle Financial Services Revenue Management and Billing - Version 2.2.4 and later
Information in this document applies to any platform.
On : 2.2.4 version, OTH - Other Bugs
Unable to delete users from the Production ORMB environment.
When attempting to delete a user, the page is hanging for several minutes and the user is not deleted.
The following error exists in the log file:
N79752A - 376375-49654-1 2016-11-23 16:14:47,783 [WebContainer : 1130] INFO (support.context.FrameworkSession) (Server Message)
Program Name: StandardMessages$1
Text: Query timed out.
The issue can be reproduced at will with the following steps:
1. Go to Admin Menu--> Users-> search Users.
2. Select a User.
3. Click delete.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms