Not Able to Delete Users From a Production Oracle Revenue Management and Billing (ORMB) Application System (Doc ID 2210228.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 2.2.4 version, OTH - Other Bugs

Unable to delete users from the Production ORMB environment.

When attempting to delete a user, the page is hanging for several minutes and the user is not deleted.

The following error exists in the log file:

N79752A - 376375-49654-1 2016-11-23 16:14:47,783 [WebContainer : 1130] INFO (support.context.FrameworkSession) (Server Message)

Category: 11001

Number: 409

Call Sequence:

Program Name: StandardMessages$1

Text: Query timed out.

Description:

Table: null

Field: null

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Admin Menu--> Users-> search Users.
2. Select a User.
3. Click delete.


Changes

 

Cause

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