Error During the Installation of 7.5PS16: Could Not Update Product Uninstaller Resources (Doc ID 2210262.1)

Last updated on AUGUST 28, 2019

Applies to:

Goal

On : 7.5.0.16.0 version, Infranet Install

When running 7.5 PS16 setup, there is a java error.

ERROR
-----------------------
se_Upgrade_75_75PS
(Nov 25, 2016 5:14:44 PM), Install.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct, err, java.lang.Error
STACK_TRACE: 11
java.lang.Error
  at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processInsertSoftwareObject(PureJavaProductServiceImpl.java:5242)
  at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkInstalledVersion(PureJavaProductServiceImpl.java:4866)
  at com.installshield.product.service.product.InstallableObjectVisitor.visitSoftwareObject(InstallableObjectVisitor.java:250)
  at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBean(InstallableObjectVisitor.java:169)
  at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:120)
  at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
  at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
  at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
  at java.lang.Thread.run(Thread.java:722)


Running setup, ./7.5PS16_PortalBase_Upgrade_75_75PS_hpux_ia64_32_opt.bin -console the installation procedure finish abnormally
-------------------------------------------------------------------------------
Errors occurred during the installation.
- Insertion into uninstall tree failed: PortalBase_Upgrade_75_75PS
- Insertion into uninstall tree failed: PortalBase_Upgrade_75_75PS
- Insertion into uninstall tree failed: Upgrade_Common_Files
- Insertion into uninstall tree failed: BuildTime

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Solution

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