Unable to Resolve Discrepancy for Second Receipt With Same 'RCA' as Reason Code (Doc ID 2210522.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Retail Invoice Matching - Version 15.0.1 to 15.0.1 [Release 15.0]
Information in this document applies to any platform.

Symptoms

Unable to Resolve Discrepancy for Second Receipt with same RCA as Reason Code.

Steps To Recreate:

 

1.Create an Purchase Order(PO) for Store location.

2.PO has Item A, Quantity:12, Unit Cost:45 USD.

3.Create & Receive First shipment X in Store with Quantity 6.

4.Create the Invoice for first shipment as shown below:

    Total Cost on Invoice: 240

    Quantity:6

    Unit Cost:40 USD

5.Resolve the discrepancy with RCA as reason code.

6.Create & Receive Second shipment Y in Store with Quantity 6.

7.Create the Invoice for second shipment as shown below:

    Total Cost on Invoice: 270

    Quantity:6

    Unit Cost:45 USD

8.Try to Resolve the discrepancy with RCA as reason code.

9.Unable to resolve it.Empty screen shows and yet the Invoice is Ready for Match only.

Changes

 

Cause

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