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Emergency Pick-up FAs Not Selecting Correct Time Window (Doc ID 2210677.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.8 and later
Information in this document applies to any platform.

Symptoms



Pick up Field Activities are not adhering to the configuration of the task type. An  emergency Field Activity was created as a pick-up. Rather than bringing the "complete within 1 hr" time window from the task type, the pick-up Field Activity has a time window of "Creation time until 12am".

Changes

 

Cause

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