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'Unexpected Exception Occurred' Message Displayed When Linking Customer to Transaction (Doc ID 2210814.1)

Last updated on FEBRUARY 07, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS), an 'unexpected exception occurred' error is seen when linking a customer to a transaction.

Prerequisite:  A valid customer record exists (example below: 01111128000001)

Steps to Reproduce:

  1. Log in to ORPOS.
  2. From Sell Item screen, click Customer F7 > Find F2 > Cust ID F2 > Enter an existing Customer ID 01111128000001 > Link F3.
  3. From Sell Item screen, click Customer F7 > Find F2.
  4. Click anywhere on Customer Options screen.
  5. Click Find F2 > Cust ID F2 > Enter existing Customer ID 01111128000001.
  6. 'Unexpected Exception Occurred' screen is displayed.




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