In Central Office, If There Is a [space] at the Beginning of the First or Last Name, Users Are Unable to Search By That Value (Doc ID 2211144.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

In Oracle Retail Central Office (ORCO) 14.0.2, if there is a [space] at the beginning of the First or Last Name value (e.g., [space]David), users are unable to search by that value from Customer > Individual Customer Information.

Steps to Reproduce:

1. Select the Customer tab.
2. Click Add button.
3. Enter the information for all required fields with
   - First Name: “[Blank space] [Blank space]D”.
   - Last Name: “!@#$”.
   - Telephone No.: “(111) 111-1111”.
4. Click Save button.
5. Click Enter button.
6. Click Search.
7. Enter data above at the First Name field.
8. Click Search button.
   
   Actual result:  
   - At Step 4: NO error message is displayed.
   - At Step 8: The User can NOT search for customer information.
   
   Expected result: User can search for customer information.

Cause

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