PAUT6O Billing Batch is Creating Two Pending Bills on the Same Account (Doc ID 2211680.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.2.4.2 and later
Information in this document applies to any platform.

Symptoms

RMB v2.2.4.2 version, BI - Billing

Thread Pool Billing Batch is Creating 2 pending Bills on the same Account.

When there is a pending bill on the account, it is creating another bill which should not happen.
IT OPS ran billing which created 68 pending bills,  each with 1 bill segment in error.
Then IT OPS processed HMN file to deliver new contract which is missing in earlier file. Then billing batch was ran again expecting to get 1 pending bill for the new contract delivered in second file. But it created 68 more pending bills on the accounts, which already have pending bills making it 136 pending bills.
User deleted the pending bills with error segments and proceeded with HMN billing.

STEPS
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The issue can be reproduced at will with the following steps:
1. Account already had one pending bill with one bill segment which went into error.
2. Ran billing interface batch which generated billable charge.
3. Ran the billing batch with OFF-CYCLE BILLING parameter = ‘Y’.

This added another new Pending bill generated with one bill segment in error.
Now there are two pending bills on single account.

BUSINESS IMPACT
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The issue has the following business impact:
Customer expects that it would not generated another pending bill as there should not be two pending bills present on the account.
This makes User do extra step by deleting the pending bills with error segments and proceeded with HMN billing.

Cause

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