Orders Showing in Locked Status when Users Kill MSS Application (Doc ID 2211719.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Locked Orders - Orders will show in a Locked Status even if the user has closed out of application when using an external LDAP system for user authentication.

It was found for that if a user is in an order (PSR, ASR, or EWO) do not close out of the order window and shuts down their Metasolv Client (either clicking the x on the top right of the window or using the Task Mgr).
the order that they were in will show in a locked status, and others can only access it through Read-Only. The only way around this is to manually kick the person out of the order by viewing locked orders and
removing the lock on the order itself, or having the original user who locked it log into their Metasolv client, open the order again, and then properly close out of the order.

This was brought up at the User Conference  Oct/2016, and the group agreed that this was a problem, as when a user logs out of the Metasolv Client, it should automatically close any orders they have open.

EXPECTED BEHAVIOR

When a user logs out of the Metasolv Client, it should automatically close any orders they have open.

STEPS

The issue can be reproduced with the following steps:

1. User with open PSR, ASR or EWO order shuts down his/her workstation without closing the order.
2. Orders get locked and need to be manually released.

BUSINESS IMPACT

Issue was discussed at 2016 User Conference and the group agreed that this is a problem that needs to be resolved.


Cause

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