Report Output to Excel Displaying Message " Excel found unreadable content..." in Instantis EnterpriseTrack (Doc ID 2211899.1)

Last updated on DECEMBER 07, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 15.2.0.0 and later
Instantis EnterpriseTrack - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Project Template AdHoc Report not opening in Excel, the following message is displayed:

Excel found unreadable content in '<file named the same as the report exporting to excel>'. Do you want to recover the contents of this workbook. If you trust the source of this workbook, click Yes.

NOTE: This can be from any Report output to Excel

STEPS TO VERIFY

1. Login as a user with permission to run reports
2. Run Project Template AdHoc Report (or any template)
3. Choose all columns
4. Filter where appropriate
5. MSEXCEL chosen for output
6. Report runs
7. When opening in Excel, see the error

Cause

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