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Comments Of Customer Contact Entered But Not Saved From Dashboard Do Not Refresh / Clear (Doc ID 2211943.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


If you start to create a Customer Contact from the Dashboard, do not save it and then go on to another Account, the Customer Contact Type is reset to “blank” but the Comments remain. This is causing some confusion for our users and a fear that incorrect Comments may be saved to the wrong Customer Contact for a different Account.


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