False Subsequent Correction Notifications Created In Meter Data Management - Due To Incorrect Start Date/Time On Usage Transaction (Doc ID 2213430.1)

Last updated on SEPTEMBER 22, 2022

Applies to:

Symptoms

On Oracle Utilities Meter Data Management 2.1.0.2 version, Usage Transactions are created with incorrect Start Date/Time causing false subsequent correction notifications.

Meters that have multiple registers have read times on the registers that are slightly different. Due to the way Oracle Utilities Meter Data Management (MDM) calculates the start Date/time and the End/Date Time on usage transactions, false subsequent correction notifications are sent to Oracle Utilities Customer Care and Billing (CCB), resulting in over 5,000 false To-Do's in CCB. Every Month (On meters with multiple registers) the previous periods usage transaction will transition to subsequent correction due to the different times of the reads on the multiple registers. When creating the next usage transaction, MDM should look at the latest read Date/Time, rather than the earliest read Date/Time to determine the start Date/Time of the subsequent usage transaction.

It is expected that the Usage Transaction (UT) calculation will not create UT corrections for previous UT period when reads are consecutive, not replaced

Cause

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