Chinese Can't Display In Search Result Exported CSV

(Doc ID 2213432.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.4.0 version, Searches

ACTUAL BEHAVIOR
---------------
Users with GB2312 or UTF8 as encode type to export the Search result to CSV will see the file shows "?" for Chinese characters.

EXPECTED BEHAVIOR
-----------------------
Users should see all correct characters

STEPS
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The issue can be reproduced at will with the following steps:
1. Logon Agile Web Client as a user with GB2312 or UTF8 encode type
2. Search Programs which have Chinese in Description
3. Export the Search result to CSV file
4. Use Microsoft Excel to open CSV file, find the Chinese characters are shown as "?"


Cause

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