My Oracle Support Banner

Email Notifications are failing intermittently, Error: Actual Exception : failed to connect, no password specified? (Doc ID 2213642.1)

Last updated on JUNE 28, 2018

Applies to:

Oracle Agile Product Collaboration - Version 9.3.2.0 to 9.3.6.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

On : 9.3.5.0 version, Notifications & Subscription

Email Notifications are failing intermittently

ERROR
-----------------------
Actual Exception : failed to connect, no password specified?
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:307)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:451)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:375)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:310)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4855)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4529)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3976)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:120)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5375)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Check the email setting as below steps.
1. Log into Java Client.
2. Open admin -> Server Setting -> Database.
3. Verify "Mail From User" value is a valid user in mail server.
4. Verify "Mail From Domain" value is a valid domain.
5. Enable email notifications

Email Notifications are failing intermittently
Error in agile log.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.