Email Notifications are failing intermittently, Error: Actual Exception : failed to connect, no password specified? (Doc ID 2213642.1)

Last updated on FEBRUARY 07, 2021

Applies to:

Symptoms

On : 9.3.5.0 version, Notifications & Subscription

Email Notifications are failing intermittently

ERROR
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Actual Exception : failed to connect, no password specified?
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:307)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:451)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:375)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:310)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4855)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4529)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3976)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:120)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5375)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Check the email setting as below steps.
1. Log into Java Client.
2. Open admin -> Server Setting -> Database.
3. Verify "Mail From User" value is a valid user in mail server.
4. Verify "Mail From Domain" value is a valid domain.
5. Enable email notifications

Email Notifications are failing intermittently
Error in agile log.

Changes

Cause

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