Forms Self Service Task > Notify Customer action Is Not Sending Notification To CSS Side
(Doc ID 2213744.1)
Last updated on JUNE 22, 2021
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and laterOracle Utilities Customer Self Service - Version 2.1.0.2 and later
Information in this document applies to any platform.
Goal
OUCSS 2.1.0.2 + CCB 2.5.0.2
Self Service Task created by OUCSS / OUNC for "Log an Issue", fails to deliver a notification to OUNC for routing via email and persisting to NC_NOTIFICATIONS table when the Notify action is triggered. This is the case even with C1-BLDFRNOTF defined on the Awaiting Customer Response BO Lifecycle status on C1-FormTask, as indicated in the OUCSS Implementation Guide.
Solution
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In this Document
| Goal |
| Solution |
| References |