Forms Self Service Task > Notify Customer action Is Not Sending Notification To CSS Side
Last updated on DECEMBER 13, 2016
Applies to:Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Oracle Utilities Customer Self Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
OUCSS 22.214.171.124 + CCB 126.96.36.199
Self Service Task created by OUCSS / OUNC for "Log an Issue", fails to deliver a notification to OUNC for routing via email and persisting to NC_NOTIFICATIONS table when the Notify action is triggered. This is the case even with C1-BLDFRNOTF defined on the Awaiting Customer Response BO Lifecycle status on C1-FormTask, as indicated in the OUCSS Implementation Guide.
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