Forms Self Service Task > Notify Customer action Is Not Sending Notification To CSS Side (Doc ID 2213744.1)

Last updated on DECEMBER 13, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Oracle Utilities Customer Self Service - Version 2.1.0.2 and later
Information in this document applies to any platform.

Goal

OUCSS 2.1.0.2 + CCB 2.5.0.2

Self Service Task created by OUCSS / OUNC for "Log an Issue", fails to deliver a notification to OUNC for routing via email and persisting to NC_NOTIFICATIONS table when the Notify action is triggered.  This is the case even with C1-BLDFRNOTF defined on the Awaiting Customer Response BO Lifecycle status on C1-FormTask, as indicated in the OUCSS Implementation Guide.


 

Solution

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