Forms Self Service Task > Notify Customer action Is Not Sending Notification To CSS Side
(Doc ID 2213744.1)
Last updated on JUNE 22, 2021
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 and later
Oracle Utilities Customer Self Service - Version 126.96.36.199 and later
Information in this document applies to any platform.
OUCSS 188.8.131.52 + CCB 184.108.40.206
Self Service Task created by OUCSS / OUNC for "Log an Issue", fails to deliver a notification to OUNC for routing via email and persisting to NC_NOTIFICATIONS table when the Notify action is triggered. This is the case even with C1-BLDFRNOTF defined on the Awaiting Customer Response BO Lifecycle status on C1-FormTask, as indicated in the OUCSS Implementation Guide.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document