Required Workflow Approval Not Accepting Approve Action (Doc ID 2213866.1)

Last updated on DECEMBER 16, 2016

Applies to:

Oracle Agile Product Quality Management - Version 9.3.5.0 and later
Information in this document applies to any platform.

Goal

Users are coming across an issue where a required approval is needed at the Review step and the first time they approve it works but if the workflow is pushed back to Pending and then moved forward again to the Review step, the Approve action doesn't work. The user will hit approve but the workflow tab still shows the user needs to approve. The History tab also shows they have approved.

Steps:
User creates Non-Conformance Report - MDR Decision Tree
User pushes record to Review - Approves (action is accepted)
User pushes record to Closed and then pushes it back to Pending
User pushes record to Review for a second time - Approves (action not accepted but History tab shows they approved) - No error

User can not close the record because they receive the message
"The following issues exist. You can resolve errors by clicking on the error message which will navigate you to the error. All errors must be resolved before the status can be changed to Closed. You may continue when there are only warnings.
Errors
Not all approvers responded. 

Solution

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