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User Failed To Be Authenticated Error In SIM 14.1.2 (Doc ID 2214054.1)

Last updated on AUGUST 07, 2020

Applies to:

Oracle Retail Store Inventory Management - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

In Store Inventory Management (SIM) 14.1.2 installed with Oracle Single Sign On (SSO) option, find that, a user gets authentication errors (as shown below), while accessing certain functional areas, after leaving the application idle for more time than the SSO time out parameter value.

ERROR
-----------------------
javax.naming.AuthenticationException [Root exception is
java.lang.SecurityException: User: XXXXXXXX, failed to be authenticated.

 

Steps to reproduce:

  1. Install SIM 14.1.2 with SSO option enabled
  2. Make a note of the value for the SSO_TIMEOUT specified in security.cfg
  3. Log into SIM using PC GUI
  4. Perform some operations and leave the SIM PC client idle for more time than what is specified in Step 2 above
  5. After the time elapse, try to click on 'Stock Count' button or 'Inventory Adjustment' button and note that the SIM application throws a "Sever system error" with the above message trace
  6. Notice that after logging off with respective user credential for 15-20 minutes the operator can not re-login SIM (Bad user or password error is received)

Cause

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In this Document
Symptoms
Cause
Solution
References


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