Unexpected Exception Error When Generating Productivity Report in Spanish (Doc ID 2214346.1)

Last updated on DECEMBER 29, 2016

Applies to:

Oracle Retail Back Office - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

When generating reports , an unexpected exception error occurs due to a parsing problem. The following error was noticed in the BackOffice.log :

Prerequisites:

1. Back Office environment with 'es_ES' locale and Spanish as language.

Steps to reproduce:

1. Click Reports (in Spanish: 'Informes').
2. Click Hourly Productivity (in Spanish: 'Productividad horaria').
3. An unexpected exception occurred (in Spanish: 'Se ha producido una excepción imprevista') message is displayed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms