User Attempts To Access Page Receives Message "Cannot Download This Data Part!" in Instantis EnterpriseTrack (Doc ID 2215245.1)

Last updated on APRIL 04, 2017

Applies to:

Instantis EnterpriseTrack - Version 15.1.0.0 and later
Instantis EnterpriseTrack Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to have a specific user view a Page with a specific (NOTE: Some views are accessible, others are not) the following error occurs.

"Cannot download this data part!"

STEPS To Verify Issue

NOTE: These steps are specific to one occurrence of this issue, others steps are possible to receive the same results.

1. login as affected user
2. Opens in projects - allowed to load page
3. Navigate to proposals > View set to " My proposals"
    Page displays "Cannot download this data part!" with 1 page
4. Create new View, "Copy of Default" run this view
    This takes a couple minutes, then loads 40 pages
5. Set view to "All proposals"
      7 pages appear to be present, "Cannot download this data part!" on all pages
6. Create a copy of view "All Proposals" this shows the same error

NOTE:
This is only affecting some views, not all.
User Defined View is working
Shared views are working



Changes

 

Cause

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