User Attempts To Access Page Receives Message "Cannot Download This Data Part!" in Instantis EnterpriseTrack

(Doc ID 2215245.1)

Last updated on APRIL 04, 2017

Applies to:

Instantis EnterpriseTrack - Version and later
Instantis EnterpriseTrack Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to have a specific user view a Page with a specific (NOTE: Some views are accessible, others are not) the following error occurs.

"Cannot download this data part!"

STEPS To Verify Issue

NOTE: These steps are specific to one occurrence of this issue, others steps are possible to receive the same results.

1. login as affected user
2. Opens in projects - allowed to load page
3. Navigate to proposals > View set to " My proposals"
    Page displays "Cannot download this data part!" with 1 page
4. Create new View, "Copy of Default" run this view
    This takes a couple minutes, then loads 40 pages
5. Set view to "All proposals"
      7 pages appear to be present, "Cannot download this data part!" on all pages
6. Create a copy of view "All Proposals" this shows the same error

This is only affecting some views, not all.
User Defined View is working
Shared views are working




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms