Visualizer Prompts for Username and Password, But Does Not Launch (Doc ID 2215895.1)

Last updated on JANUARY 13, 2017

Applies to:

Primavera P6 Professional Project Management - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Visualizer from within P6 Professional (Tools > Visualizer), a login screen is presented.  After entering the username / password and clicking the red button, nothing happens - the login does not complete.

The following error is visible in the <local drive>\Users\<username>\AppData\Local\Temp\PrimaveraVisualizerCmd.log file:



The issue can be reproduced at will with the following steps:
1.  Login to P6 Professional
2.  Select Tools > Visualizer from the menu
3.  Observe the reported issue and corresponding error in the PrimaveraVisualizerCMD.log file.


Due to this issue, the user cannot access Visualizer.

Changes

 

Cause

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