Order Is Getting Stuck While The Task Execution Mode Is "Do (In Amending)"
(Doc ID 2216098.1)
Last updated on FEBRUARY 27, 2019
Applies to:Oracle Communications Order and Service Management - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Issue: Order is getting stuck while the task execution mode is "Do (In Amending)"
The base order is in SITask waiting for the response from the downstream system and a revise order is submitted by the CSR, the EntrySITask executes in ReDo mode, the SITask executes in the ReDo mode and now the SIExitTask is executing for the first time as part of the original order with execution mode as "Do (In Amending)", the order is getting stuck there and not moving forward.
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