Order Is Getting Stuck While The Task Execution Mode Is "Do (In Amending)"

(Doc ID 2216098.1)

Last updated on DECEMBER 25, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Issue: Order is getting stuck while the task execution mode is "Do (In Amending)"

The base order is in SITask waiting for the response from the downstream system and a revise order is submitted by the CSR, the EntrySITask executes in ReDo mode, the SITask executes in the ReDo mode and now the SIExitTask is executing for the first time as part of the original order with execution mode as "Do (In Amending)", the order is getting stuck there and not moving forward.

Changes

 

Cause

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