CC&B Application Timing Out Early
(Doc ID 2216168.1)
Last updated on MAY 20, 2020
Applies to:Oracle Utilities Customer Care and Billing - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
The CC&B application times out randomly - sometimes even after 15 minutes of inactivity. The preferred timeout period is 60 minutes. Steps to simulate are:
1) log on CC&B
2) Work for 5 minutes, leave it open and idle for 15 minutes
3) Go back to CC&B – timed out
Changing the timeout in Weblogic, and also adding the below line in web.xml did not help:
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