CC&B Application Timing Out Early (Doc ID 2216168.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Goal

The CC&B application times out randomly - sometimes even after 15 minutes of inactivity. The preferred timeout period is 60 minutes. Steps to simulate are:
1) log on CC&B
2) Work for 5 minutes, leave it open and idle for 15 minutes
3) Go back to CC&B – timed out

Changing the timeout in weblogic, and also adding the below line in web.xml did not help:

Solution

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