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Installation Of Patch 17808535 Fails With Error: Opening Registry Key Software\JavaSoft\Java Runtime (Doc ID 2216902.1)

Last updated on DECEMBER 18, 2017

Applies to:

Oracle Demantra Predictive Trade Planning - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Using Oracle Demantra Demand Management / Patch Installation
On 12.2.3
When attempting to apply a Demantra
Patch 17808535 - DEMANTRA RELEASES 7.3.X AND 12.2.X: CPU PATCH FOR JAN 2014
(SP=9000211 BUILD=2 + SP=9000211DB BUILD=2) (GA) DB CRITICAL PATCH UPDATE (SECURITY)
PatchInstaller.bat fails with the message:

'Error: Opening registry key 'Software\JavaSoft\Java Runtime Environment'

-- Steps To Reproduce:

Customer states the issue can be reproduced at will at customer site with the following steps:
1. Run the ...\p17808535_7315_WINNT\P9000211\Patch9000211\patchInstaller.bat
2. Observe the noted error

-- Business Impact:
The issue has the following business impact:

Due to this issue, users cannot complete Demantra patch installation.

Cause

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In this Document
Symptoms
Cause
Solution


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