Receipt Shows as Zero when Resolving a Quantity Discrepancy, Though there is a Receipt for the Item (Doc ID 2217107.1)

Last updated on DECEMBER 27, 2016

Applies to:

Oracle Retail Invoice Matching - Version 13.2.8 and later
Information in this document applies to any platform.

Symptoms

For Oracle Retail Invoice Matching, version 13.2.8:  Discrepancy Resolution

After making changes to the AP REVIEWER via SUPPLIER_OPTIONS form, the 'Receipt' shows as zero when resolving a quantity discrepancy, though there is a receipt for the item.


Steps to Reproduce:
1.  Select an invoice with discrepancy quantity and where receipts exist for the order
2.  On Supplier Options screen, change AP REVIEWER (enter one supplier value)
3.  Select Invoice Matching and Summary match options remove value AP reviewer
4.  Enter order number an invoice that have the same supplier selection in step 2.
5.  Press OK, selection Details button
6.  Selection and check any item with discrepancy and press button down
7.  Press Quantity Resolution button, the screen shows receipts values incorrectly.


Changes

 

Cause

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