Unable To Cancel PSRs On New Installs (Doc ID 2217534.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.1 version,

ACTUAL BEHAVIOR
---------------
Currently if there are any Circuits Schematically Designed or done via Facilities, the new Bug broke this process on a Cancel. If all Circuits involved are on same order and Pending, this prevents any Orders with Parent/Child Assignments from being Cancelled.
So for all these Scenarios, you will see the error and reject back to CIRC DES Task.

EXPECTED BEHAVIOR:

---------------------------

The system should allow PSR to cancel and should allow MSS to then go into CIRC DES Task and reverse/cancel assignments.Also if a Circuit is supposed to go to Problem, a Circuit Designer should know that Problem should = Problem with Circuit in question.




STEPS
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The issue can be reproduced at will with the following steps:
1) Create a new ISR/PSR/EWO order.
2) Create Parent and child circuit in the same order.
3) Assign tasks to the order.
4) Open the circuit through service request connection.
5) Assign the T1 circuit under T3 facility.
6) Supplement cancel the ISR order.
7) Click on 'Process Supplement¿ in option. Getting the below error and
unable to supplement cancel the order. .

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot . complete orders.

Cause

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