Unable To Preview Shifts Having POU's Assigned (Doc ID 2218274.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.8 and later
Information in this document applies to any platform.

Symptoms

On : 2.2.0.3.8 version, Period of Unavailability

ACTUAL BEHAVIOR
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Unable to preview shifts having POU's assigned

It is observed in production that the meter operatives are unable to preview shifts which have POU's assigned. The POUs are in Queued For Dispatch and Acknowledged. The error message when clicking on preview button is "Shift ID is not populated for task 12345678910111211314".

Also observed that the man_alloc_to_shift in the M1_TASK table is blank for these POUs.


ERROR
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"Shift ID is not populated for task 12345678910111211314"

Cause

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