Client Name Is Not Being Updated When Duplicate Client Warning Message Is Overridden (Doc ID 2218526.1)

Last updated on DECEMBER 28, 2016

Applies to:

Oracle Insurance Policy Administration J2EE - Version 9.6.1.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Client name is not being updated in database when duplicate client warning message is overridden
If an associate is adding a new client and the Duplicate Client Warning message is received and overridden, the new client is being added to the database.

Expected Behavior
The client name should be updated in the database when the Duplicate Client Warning message is overridden.

Steps to Reproduce
1. Configure Duplicate client rule to trigger on First and Last Name.
2. Configure an activity that updates client first/last name.
3. Update a client first and or last name to match an existing client's.
4. Duplicate warning should trigger on processing the activity.
5. Override the warning and process the activity.
6. The record in the database should be updated.

Changes

 

Cause

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