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Wrong Dialog Message Displayed While Searching For A Completed / Picked-up Layaway Transaction (Doc ID 2218956.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

Wrong Dialog message while searching for a Layaway Transaction which is with the status "Completed" or "Pickedup".

Steps to Reproduce:


1. Login to POS > "Transaction F5" > " Layaway F6" > "New F2"
2. Enter an existing customer ID to link to the transaction and confirm the information
3. Scan Item:4321 > "Tender F6"
4. Verify or edit the fee. And, update Location.
5. Tender with "Cash F2" and complete the transaction
6. Click on "Transaction F5" > "Layaway F6" > "Find F3" > "Layaway No. F2"
7. Enter the layaway number noted in Step 5. In the search results, select the Layaway number
8. Click on "Pickup F3" > "Cash F2" and complete the transaction
9. Click on "Transaction F5" > "Layaway F6" > "Find F3" > "Layaway No. F2"
10.Enter the layaway number noted in Step 5.
11. Below Error message is displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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