EReceipt File Does Not Open Using Adobe Acrobat Reader on UTC-10:00 Hawaii Timezone

(Doc ID 2219196.1)

Last updated on JANUARY 26, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.


When attempting to open an EReceipt emailed from an ORPOS client installed in UTC-10:00 time zone , the following error occurs:

Steps to Reproduce :

1. Change the timezone to UTC-10:00 Hawaii on the client machine.
2. Enable EReceipt functionality.
3. Start the server and client.
4. Perform sale transaction.
5. Use the email functionality for sending the receipt.
6. Verify the eReceipt in PDF format, it does not open.




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