Timesheet Entry Not Saving in Instantis EntepriseTrack
(Doc ID 2219662.1)
Last updated on APRIL 04, 2019
Applies to:
Instantis EnterpriseTrack Cloud Service - Version 15.2.4.0 and later Instantis EnterpriseTrack - Version 15.2.4.0 and later Information in this document applies to any platform.
Symptoms
NOTE: This issue may be isolated to one user, or can be manifest by multiple users depending on the configuration of projects and timesheets and number of activities on the projects for a resource.
A resource is entering time against projects, saving and closing. The hours entered are not all being reflected.
Conditions to verify this is the behavior of this issue:
Large number of projects on the timesheet. Each project with a large number activities assigned or visible to the resource.
Projects affected will be at the bottom of the list of projects
Projects towards the top of the list of project will store time accurately
The system will behave very slowly, performance is slow to navigate from once days timesheet recording box to another, taking up to 2 minutes to be able to update time.
Changes
Resource may have been recently assigned many projects, making the number of parameters for the system to navigate large.
Cause
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