Timesheet Entry Not Saving in Instantis EntepriseTrack
Last updated on JANUARY 18, 2017
Applies to:
Instantis EnterpriseTrack Cloud Service - Version 15.2.4.0 and laterInstantis EnterpriseTrack - Version 15.2.4.0 and later
Information in this document applies to any platform.
Symptoms
NOTE: This issue may be isolated to one user, or can be manifest by multiple users depending on the configuration of projects and timesheets and number of activities on the projects for a resource.
A resource is entering time against projects, saving and closing. The hours entered are not all being reflected.
Conditions to verify this is the behavior of this issue:
- Large number of projects on the timesheet. Each project with a large number activities assigned or visible to the resource.
- Projects affected will be at the bottom of the list of projects
- Projects towards the top of the list of project will store time accurately
- The system will behave very slowly, performance is slow to navigate from once days timesheet recording box to another, taking up to 2 minutes to be able to update time.
Changes
Resource may have been recently assigned many projects, making the number of parameters for the system to navigate large.
Cause
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